Our people are crucial to the success of the business and build on our reputation for delivering excellence. The Group recognises that there is a direct correlation between employee engagement and business results. We are proud the Group achieved an outstanding 90% engagement score in our 2014 staff engagement survey, placing the Group in the top 5% of the benchmark group.

Through the results of our staff engagement survey, the Group has again demonstrated that we provide an excellent place to work. Our Responsible Employer Strategy commits to building and fostering a working environment where our people can excel in their performance and can continually develop and succeed professionally to deliver a high quality service to our clients.

Our employees display commitment to our strong values, and appreciate the Group’s vibrant and positive culture. We recognise that our employees are different  and have different hopes and aspirations and the Group has committed to investing in flexible learning and development programmes.

We encourage our employees to be responsible citizens, both towards each other and in the wider community.  Our Code of Professional Conduct places a great emphasis on Fair Treatment.

We support our employees through giving them time off for volunteering, providing payroll giving facilities, supporting fundraising activities through sponsorship and giving employees the opportunity to utilise the Group's resources to maximise their chance of achieving fundraising targets.